Return Policy

Shipping

Please allow up to 5-7 days for your order to be processed and shipped.

Expected delivery change for priority mail and first-class package service.

Due to covid-19 US postal service Priority Mail, and First-class package may take more time to be delivered. 

 

Return process

To return an item please email customer service at info@theglorycandle.com

 

Returns Policy

YOU CANNOT RETURN A CANDLE ONCE IT’S USED 

To be eligible for a return your item must be unused and in the same condition which you received it.

Return must be made within 7 days upon receiving items.

Shipping charge are non-refundable. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To complete your return, we require a receipt or proof of purchase.

Please allow 7 days for your return to be process.

 

Refund 

One of your items has been received and inspected. We will send you an email to notify you that we have received your returned items.

We will also notify you of the approval or rejection of your refund. 

If your return is approved. Your refund will be processed, and a credit automatically is applied to your original method of payment.

Please note it may take a few businesses day for the amount to reflect on the account.

If you do not see a refund on your statement within 14 days of the refund notification. Please contact your bank.

 

Sales items 

Sales items are not eligible for return or refund.

Please contact us if you have any questions on how to return your item to us.